Frequently Asked Questions
What are our candles made of?

Our candles are poured from 100% pure soy wax – vegan, organic, from the EU and free from paraffin, palm oil or animal ingredients.
Why do some candles look slightly different?

Each candle is a handmade, unique piece. Minor variations in color, shape, or surface texture are perfectly normal and are a sign of genuine handcraftsmanship; they do not represent a defect but rather the character of our products.
Are the candles scented or unscented?

We offer both scented and unscented options. All scents are skin-friendly, allergy-friendly 🌿💚 and cruelty-free 🐇.
How long will our candles burn?

This varies depending on the shape and size. On average, our soy wax candles burn for between 25 and 60 hours.
What can I do if the wax burns unevenly?

This can happen with natural waxes. Trim the wick to approximately 5 mm before each lighting, let the candle burn until the surface is completely melted during the first use, and avoid drafts. Ensure the candle is on a level surface and carefully readjust the wick if necessary.
Care instructions

So that you can enjoy your candle for a long time:

  • Trim the wick before each lighting.
    (prevents flickering and sooting)
  • For the first burning, let your candle burn until the entire surface is melted. This "memory burn" prevents later "tunneling".
  • Burning time - never let your candle burn for more than 3-4 hours at a time. This protects the wick and ensures even burning.
  • It's best to extinguish your candle with a candle snuffer rather than blowing it out.
  • Always ensure that your candle is placed on a level , heat-resistant surface , free from drafts or direct sunlight.
Reuse tips

Candle remnants and containers can be recycled or reused. To do this, clean them with warm, mild soapy water. The wax will dissolve in a water bath.
What safety instructions are there?
  • Never leave burning candles unattended.
  • Place out of reach of children and pets
  • Maintain a minimum distance of 10 cm to other objects, such as curtains, walls or other candles.
  • Use a level, heat-resistant surface.
  • Avoid drafts
  • Wick remnants, matchsticks, or other foreign objects should not float in the liquid wax.
  • Do not let candles burn all the way to the bottom (leave 1 cm of wax remaining)
What are the shipping conditions?

Our shipping terms and conditions can be found here.
can be viewed.

If your questions cannot be answered here, you can also contact us by email .